1. Booking Policy

• All bookings are confirmed only after receiving an advance payment.

• An advance of 50% of the total package cost is required at the time of booking.

• The remaining balance must be paid at least 7 days before the tour starts.

• Bookings will be confirmed only upon written communication via email or WhatsApp.

2. Payment Methods

We accept the following modes of payment:

• Bank Transfer

• UPI (PhonePe, Google Pay, Paytm)

• Cash (with official receipt)

• Credit/Debit Cards (extra charges may apply)

3. Cancellation Policy

In the event of cancellation of tour services due to any reason, the following cancellation charges will apply:

• 45 days prior to arrival: 10% of the tour/service cost

• 15 days prior to arrival: 25% of the tour/service cost

• 07 days prior to arrival: 50% of the tour/service cost

• 48 hours prior to arrival OR No Show: No Refund

All cancellations must be informed in writing via email or WhatsApp.

4. Refund Policy

• Refunds (if applicable) will be processed within 6 to 7 working days.

• Refunds will be made using the same mode of payment used for booking.

• No refund will be given for unused services such as hotel rooms, transportation, meals, or sightseeing.

5. Travel Documents

• All travelers must carry valid government ID proof (Aadhaar, PAN, Passport, etc.) during the journey.

• For international tours, valid passports, visas, and necessary travel documents are the responsibility of the traveler.

6. Responsibilities & Liabilities

The Planning Travels acts as a travel planner and facilitator. We are responsible only for services (like hotel bookings, transport, guides, etc.) that are arranged and confirmed by us.

• If the client chooses to book their own hotels, vehicles, or services, the company will not be responsible for any problems, delays, losses, or inconveniences arising from those self-arranged services.

• We are also not responsible for issues caused by third-party providers (such as airlines, train services, weather delays, natural calamities, strikes, or technical failures) that are beyond our control.

• The company shall not be held liable for any injury, illness, accident, loss of baggage, or death during the tour.

Note: Responsibility lies only for services directly arranged through The Planning Travels.

7. Tour Modifications

• The company reserves the right to make changes to the tour itinerary in the interest of traveler safety or due to unforeseen circumstances.

• If a service or destination becomes unavailable, a suitable alternative will be provided wherever possible.

8. Hotel Policy

• Early check-in or late check-out will depend on hotel policy and availability.

• Additional charges may apply for early check-in/late check-out.

9. Transport Policy

• Vehicles included in the tour package will be used only for travel and sightseeing as per the itinerary.

• Extra use of vehicle (beyond the itinerary) will attract additional charges.

• The type of vehicle (Sedan, SUV, Tempo Traveller, Bus, etc.) will be confirmed in advance.

10. Code of Conduct

• All travelers are expected to maintain decent behavior during the tour.

• The company reserves the right to cancel or terminate the tour of any person causing disturbance, behaving improperly, or violating local laws.